Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and improve our services while meeting strict regulatory responsibilities. When you open an account or use our platform, we collect details you give us directly. These typically include your full name, date of birth, residential address, email address, telephone number and any identification documents required to verify your identity.

Financial data such as deposit and withdrawal records, chosen payment methods and transaction references are also collected. In addition, we automatically receive technical and usage information whenever you visit our site. This may comprise your IP address, login times, browser type and version, operating system, pages viewed, time spent on each page and other interaction data.

Special Category Data and Verification

Because we operate under a licence from the UK Gambling Commission, we are required to confirm age, identity and address. In certain cases this involves processing data from third-party identity verification services. We only collect what is necessary to fulfil these legal obligations and to protect both you and our platform from fraud or harm.

How We Use Your Information

Your personal data allows us to create and manage your gaming account, process deposits and withdrawals, provide customer support and ensure compliance with all applicable gambling and data protection laws. We also use the information to monitor playing patterns for responsible gambling purposes, customise your experience on the site, and where you have consented, to inform you about new games, promotions and offers that may interest you.

Internal analysis helps us understand how our services are used so we can make improvements and develop new features. All processing is carried out on the basis of legal obligation, contractual necessity, legitimate business interests or your explicit consent, depending on the specific purpose.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who perform services on our behalf, such as payment processors, identity and age verification providers, customer relationship management systems, analytics partners and professional advisers. These organisations are contractually obliged to keep your data secure and to use it only for the purposes we specify.

Disclosure may also be required to comply with legal or regulatory demands, including requests from the UK Gambling Commission, law enforcement agencies or other authorised bodies. In the event of a business restructure or sale, your data may be transferred as part of the overall assets, subject to the same protections set out in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, maintain your session security and analyse site performance. Some cookies are essential for the platform to function correctly, while others help us understand visitor behaviour or deliver relevant marketing messages.

You can manage your cookie preferences through your browser settings at any time. Please be aware that disabling certain categories of cookies may limit the functionality you experience when using our services.

Data Security and Retention

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. Access is restricted to those employees and contractors who need it to perform their roles, and all such individuals are bound by confidentiality obligations.

Personal data is kept only for as long as it remains necessary for the purposes outlined or to satisfy legal, accounting and regulatory record-keeping requirements. Once it is no longer needed, we securely delete or anonymise the information.

Your Rights

You have several important rights under data protection law. These include the right to request confirmation of whether we hold personal data about you, access to a copy of that data, correction of any inaccuracies, and in certain circumstances the deletion or restriction of processing. You may also object to processing based on legitimate interests and withdraw any consent previously given for marketing communications.

To exercise these rights or to raise any questions about how we handle your information, please contact our customer support team. We will respond to your request within the timeframes required by law and without undue delay.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, regulatory requirements or applicable law. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.

This Privacy Policy was last updated on 15 March 2025.